FAQs

Plastno is a zero waste, plastic-free cleaning brand making refillable cleaning sprays, mineral-based cleaning tablets, biodegradable sponges, and home compostable trash bags. Every product replaces a single-use plastic item with a plant-derived or mineral-based alternative for everyday cleaning at home.

Plastno means "no plastic." The name is a contraction of the brand's mission: replace single-use plastic cleaning products with plant-derived and mineral-based alternatives. Every product line, from the refillable Multi Cleaner spray to the compostable trash bags, exists to remove one plastic item from a household routine.

Our main headquarters is in New York, where our creative hub and fulfillment center run. Products are designed in New York and manufactured in BSCI-certified factories in China for ethical labor and supply chain compliance.

Plastno was founded in 2022 by Julian Silva. The brand is founder-owned, headquartered in New York, and bootstrapped from day one. Our mission is to make cleaning sustainable while staying safe, effective, and affordable. For the full founding story, read the About page and the Mission page.

Plastno is a founder-owned brand, not a marketplace or reseller. Every product on plastno.com is designed in-house and made in partnership with BSCI-certified manufacturing partners. We control the supply chain end-to-end, from material sourcing to packaging and shipping.

Not yet. Plastno is still a small founder-owned brand, and B Corp certification requires extensive operational documentation across workplace standards, supplier chains, governance structures, and impact measurement, work that's hard for a company at our current scale to maintain to B Corp's standards. We've focused on product-level certifications first, where we can substantiate specific measurable claims today: BPI and TUV OK Compost HOME on the trash bags, and Leaping Bunny on the Multi Cleaner tablets. B Corp isn't the right priority for where we are right now, but it's not off the table either. As the company grows and our internal systems mature, we plan to pursue it.

Plastno exists because we got tired of squinting at "eco-friendly" labels that didn't hold up when you read the fine print. Most of what's marketed as sustainable cleaning is one good ingredient wrapped in a story.

So we built the brand we wanted to buy from. Every product gets the strongest certification it can legitimately earn, nothing more. Every claim has to be defensible at the product level, not stretched across the catalog. And every price has to be one a normal household can actually keep paying. That last part matters most. If sustainable cleaning costs three times the regular version, people quit, and nothing changes.

Send a message through the Contact page for product, order, or sustainability questions. Our Customer Experience Team responds within 24 business hours, Monday through Friday. For press inquiries, email press@plastno.com. For partnership inquiries, email partner@plastno.com.

Plastno sells refillable Multi Cleaner spray bottles, mineral-based cleaning tablets that dissolve in water, biodegradable cellulose sponges (Scrub Sponge, Soak Sponge, Sponge Cloth, Sponge Towel), and home compostable trash bags. We also offer sets, bundles, and an annual Plastno Membership.

Plastno products are designed in New York and manufactured in BSCI-certified factories in China. BSCI (Business Social Compliance Initiative) verifies ethical labor standards, including safe working conditions, fair pay, and no forced or child labor. Raw materials are sustainably sourced from responsibly managed plant and mineral suppliers.

Plastno cleaning tablets contain 8 ingredients: sodium carbonate, tartaric acid, sodium N-lauroylsarcosinate, sodium lauroyl glutamate, sodium benzoate, sodium chloride, sodium phytate, and glycerin. They are mineral-based, PVA-free, fragrance-free, and Leaping Bunny certified cruelty-free. Each tablet dissolves in 16 oz of water to make one bottle of multi-surface spray.

Yes. Plastno cleaning tablets are PVA-free. PVA (polyvinyl alcohol) is a synthetic polymer used in many cleaning pods and sheets that does not fully biodegrade during wastewater treatment, with up to 61% ending up in waterways as microplastics. Our tablets dissolve cleanly into the spray solution, leaving no plastic film.

Plastno sponges are plant-derived. The Scrub Sponge pairs cellulose with loofah for a non-scratch scrubbing layer. The Soak Sponge is compressed cellulose that expands in water. The Sponge Cloth and Sponge Towel pair cellulose with organic cotton. Every sponge is plastic-free, biodegradable, and free of polyurethane, polyester, and other plastic foams.

Plastno trash bags are made from cornstarch, PLA (polylactic acid), and PBAT (polybutylene adipate terephthalate). Cornstarch and PLA are plant-derived from renewable sources. PBAT is added for strength and to enable composting. The bags are BPI certified for industrial composting and TUV OK Compost HOME for backyard composting.

Yes. Our Multi Cleaner tablets are Leaping Bunny certified, the international gold-standard cruelty-free certification. The full product line is vegan with no animal-derived ingredients in the tablets, sprays, sponges, cloths, or trash bags. Nothing in the Plastno catalog is tested on animals at any stage of development.

Yes. Every Plastno product is fragrance-free and scent-free, including the cleaning tablets, sponges, cloths, and trash bags. No essential oils, no synthetic fragrances, no masking agents. The cleaning tablets dissolve into a clear, odorless multi-surface spray for sealed counters, stovetops, tile, and stainless steel.

Plastno cleaning tablets are gluten-free, soy-free, nut-free, and latex-free. The sponges and trash bags are also free of these allergens. The full ingredient list for the tablets is published on the Ingredients page so anyone with a sensitivity can review every ingredient before ordering.

Different products, different windows. Compostable trash bags last 12 months from the production date printed on the box. Unopened cleaning tablets last 2 years from the production date; once the tablet wrapper is opened, use within 6 months for full effectiveness. Sponges and cloths have no expiration and stay stable indefinitely when stored dry.

Plastno's outer shipping boxes are plastic-free recyclable cardboard. Product wrappers and inserts are paper-based and curbside recyclable. The cleaning tablet wrappers are paper with a thin aluminum inner liner, both curbside recyclable. The packaging is plastic-free; the products themselves are what compost or biodegrade at end of life.

Plastno holds two product-level certifications today. The compostable trash bags are BPI certified (industrial composting) and TUV OK Compost HOME certified (backyard composting). The Multi Cleaner tablets are Leaping Bunny certified cruelty-free. Each is an independent third-party certification. Additional brand-level certifications are in progress.

BPI (Biodegradable Products Institute) is the most recognized compostable certification in North America. A BPI certified product is tested against ASTM D6400 standards and verified to break down completely in an industrial composting facility within 90 days. Plastno's trash bags are BPI certified.

TUV OK Compost HOME is an independent certification that verifies a product can fully break down in a backyard compost bin, where temperatures are lower than at industrial facilities. Plastno's trash bags hold this certification, meaning they are home compostable as well as industrial compostable.

Leaping Bunny is the international gold-standard cruelty-free certification, verifying no animal testing at any stage including ingredient sourcing. Our Multi Cleaner tablets carry the certification today. The sponges, cloths, and trash bags follow the same no-animal-testing standard internally but aren't separately certified yet. Nothing in the Plastno catalog is tested on animals.

Yes. Plastno trash bags are certified compostable by two independent organizations: BPI for industrial composting (90-day breakdown at facility temperatures) and TUV for home composting (slower breakdown at backyard temperatures). The bags are made from cornstarch, PLA, and PBAT, all engineered to compost under either condition.

Yes. Plastno trash bags are TUV OK Compost HOME certified, meaning they are designed to break down in a backyard compost bin. They are also BPI certified for industrial composting, so they work in municipal compost programs and commercial pickup services where available.

Plastno bags function like any trash bag for everyday use: fill, tie, and toss. Composting (home or industrial) is the certified end-of-life environment. Landfill conditions vary widely, so we don't claim specific landfill breakdown timelines. For the certified composting environments, see the BPI and TUV certifications on the Bags page.

Plastno sponges are biodegradable, not certified compostable. The cellulose, loofah, and organic cotton materials break down in soil, but we don't currently hold a third-party compostable certification on the sponge line. At end of life, sponges can be cut up and added to a backyard or municipal compost where accepted.

No. Plastno products work like their conventional counterparts in everyday use. Compostable trash bags fill, tie, and toss like any trash bag. Cleaning tablets dissolve into a regular multi-surface spray. Composting is the certified end-of-life environment for the bags and sponges, but the products do not require it for normal use.

Drop one Plastno cleaning tablet into the Multi Cleaner spray bottle, add 16 oz of room-temperature water, and let it dissolve for 20 to 30 minutes. The result is a multi-surface cleaning spray for sealed counters, stovetops, stainless steel, sealed tile, and sealed wood. One tablet equals one full bottle of cleaner.

Plastno's Multi Cleaner spray is safe on sealed countertops, stovetops, sealed wood, and sealed stone including marble, granite, quartz, travertine, and terrazzo. Skip mirrors, windows, glass, and any floors. The formula isn't designed for streak-free glass cleaning or floor mopping. Avoid unsealed natural stone, where any cleaner can cause etching.

Once dissolved into a bottle, the spray stays effective for 1 to 6 months depending on how often you use it. After about 6 months, the formula starts to lose strength. The fix: only dissolve a tablet when you're ready to use the bottle, and store unused tablets sealed in their wrappers for full 2-year shelf life.

Plastno sponges are dishwasher safe on the top rack, including the Scrub Sponge, Soak Sponge, Sponge Cloth, and Sponge Towel. Running them through a wash cycle every few days helps lift buildup and extends useful lifespan. Air dry between uses and replace when the sponge starts to fray or thin.

Plastno sponges typically last 2 to 6 months with regular use, depending on the surface and how often the sponge is dishwasher-cleaned or air-dried. Heavy scrubbing in a kitchen wears a sponge faster than gentle counter wiping. When the sponge fully frays, it is biodegradable at end of life.

Store Plastno trash bags in a cool, dry place out of direct sunlight. Heat and humidity accelerate breakdown of the cornstarch, PLA, and PBAT materials before they reach the bin. With proper storage, the bags hold their 12-month shelf life from the production date.

Technically yes, but we strongly recommend keeping it to dry trash. Heavy moisture accelerates breakdown of the cornstarch, PLA, and PBAT materials before the bag reaches the bin, which means less durability and a higher chance of tearing. Mildly damp items are fine. Wet food waste, soaked paper towels, and anything dripping should go in a compost bin instead.

Most curbside recycling programs require loose recyclables or specific designated bins, so any trash bag (compostable or plastic) is typically not accepted for recyclable contents. Check the local program's instructions. For compostable household waste and food scraps, Plastno bags are designed exactly for that purpose.

Plastno Subscribe & Save is an auto-delivery program with 15% off the first order and 10% off every recurring shipment. Cadence is customer-controlled: every 1, 3, 6, or 9 months. There are no annual fees and no minimum order count. Cancel, pause, or skip anytime through the account portal.

Subscribe & Save is available on the Multi Cleaner tablets, all four sponges (Scrub Sponge, Soak Sponge, Sponge Cloth, Sponge Towel), and the compostable trash bags. Not eligible: the Multi Cleaner Spray bottle, Multi Cleaner Set, Plastno Gift Card, and Plastno Membership. The full list is on the Subscriptions page.

Subscriptions are managed through the customer account portal at plastno.com, with options to change cadence, skip a shipment, pause, or cancel. No phone call or email is required. Changes apply to the next scheduled shipment as long as they are made before the cutoff date shown in the portal.

The Plastno Membership is an annual paid program that includes 10% off every order, free US shipping on every order regardless of cart size, and free returns. The Membership runs for 12 months from sign-up and stacks with Subscribe & Save discounts. See the Membership page for current terms.

Subscribe & Save is a per-product auto-delivery program with 10% off recurring shipments on eligible products. The Plastno Membership is a paid annual program that adds 10% off all orders (not just subscriptions), free shipping on every order, and free returns. The two stack together for compounding savings.

Plastno bundles let you build your own combination of cleaning tablets, sponges, and trash bags at a pre-discounted bundle price. Up to 10% off is already baked into the bundle price, so bundles don't stack with one-time promo codes. Members get free US shipping on bundle orders. Build a bundle on the Bundles page.

Plastno sets are pre-curated product packages like the Multi Cleaner Set, which pairs the refillable Multi Cleaner Spray bottle with cleaning tablets at a regular set price. The Sets collection lists every available set. Members get an additional 10% off the set price plus free US shipping.

On sets, the Plastno Membership adds 10% off the set price plus free US shipping. On bundles, the 10% off is already built into the bundle price, so Members get free US shipping on bundle orders but no additional 10% off on top.

Plastno ships across the United States to all 50 states, Washington DC, and Puerto Rico, including PO Boxes via USPS. We also ship to Canada. US shipping is free on orders $50 and above, and Members get free shipping on every order regardless of cart size. Full details on the Shipping Policy page.

US shipping is free on orders over $50. For orders under $50, shipping is weight-based: $4 for orders under 0.5 lb, $6 for 0.5 to 1.5 lb, and $8 for over 1.5 lb. Canadian shipping is also weight-based ($6 / $9 / $12 CAD by the same weight tiers). Plastno Members get free shipping on every order regardless of cart size or weight.

Yes. Every Plastno order ships carbon-neutral. Shipping carbon emissions for each delivery are offset through verified carbon programs. The carbon-neutral commitment applies to every order, not only Membership or subscription orders. No add-on cost is passed to the customer.

Plastno processes orders within 1 to 2 business days, Monday through Friday. US delivery typically takes 5 to 8 business days from shipment via USPS or UPS depending on destination. Canadian orders take 6 to 10 business days. A tracking link is emailed automatically once the order leaves our warehouse and the carrier picks it up.

An order confirmation email is sent immediately after checkout. A second email with the tracking link goes out once the order ships, typically within 1 to 2 business days. New tracking numbers can take 24 to 48 hours to activate with the carrier. If tracking is not active after 48 hours, contact us.

Carriers occasionally mark a package as delivered up to 3 business days before it actually arrives. Check around the delivery address (front porch, mailbox, neighbors, building manager) and wait 3 business days. If the package still hasn't arrived, contact us and our Customer Experience Team will open a carrier trace.

Carriers occasionally hold packages without scanning them for several days. If tracking hasn't moved in 5 business days, contact us with the order number and our Customer Experience Team will open a carrier investigation. We keep the order tracked until it arrives or arrange a reshipment.

Order confirmation emails send within minutes of checkout. If nothing arrives, check the spam or promotions folder. Add hello@plastno.com to your address book or safe-sender list so future emails land in the inbox. If still missing, contact us for manual confirmation.

Plastno accepts returns within 15 days of delivery, plus another 15 days to ship the item back. Unopened, unused items in original packaging are eligible. Once opened, cleaning tablets, sponges, cloths, and waste bag rolls are final sale. Members get free return shipping; non-members pay a flat $8 return fee.

Non-members pay a flat $8 return shipping fee, deducted from the refund. Plastno Members get free returns with no deduction. Damaged or defective items are replaced free without needing a return. Email a photo to hello@plastno.com within 7 days of delivery and we'll ship a replacement.

Contact our Customer Experience Team with the order number and reason for the return. We'll confirm eligibility, generate a prepaid return label, and email it back within one business day. Returns must be initiated within 15 days of delivery, with another 15 days to ship the item back.

Once our warehouse receives the return, we issue the refund to the original payment method within 5 to 7 business days. Bank or card processing can add a few more days before the refund appears on your statement. Original shipping fees are non-refundable. Store credit is faster if you'd prefer it.

If our warehouse confirmed receipt of the return but the refund hasn't posted within 5 to 7 business days, contact us with the order number and the return tracking number. Our Customer Experience Team will trace the return and expedite the refund.

Plastno ships most orders within 1 to 2 business days, so modifications and cancellations are time-sensitive. Contact us immediately after placing the order with the order number and the requested change. If the order has already shipped, the change must be handled as a return.

Contact us within 7 days of receiving the order. Include the order number and which product is missing. Our Customer Experience Team will verify the warehouse pick record and either ship the missing product separately at no charge or refund the difference.

Email hello@plastno.com within 7 days of delivery with a photo of the damage. We'll ship a free replacement at no charge, no return needed. This applies to broken bottles, torn packaging, missing components, and any product that arrived unusable. Our Customer Experience Team handles every damage claim personally.

Plastnofy is an AI-powered cleaning app on iOS and Android. Instead of writing a to-do list, you snap a photo of any chore and the app tracks what needs cleaning and shares sustainable cleaning tips for each one. It also scans cleaning products for to check their sustainability, gives disposal instructions for waste items, and tracks household impact over time. Visit plastnofy.com to download.

No. Guest checkout is available on every order. Creating a Plastno account makes it easier to track shipments, manage subscriptions, view order history, and access Membership benefits if applicable. Use the same email at account creation and checkout to keep order history connected.

Click the human icon at the top right of plastno.com, choose log in, and select "Forgot password." A reset link is emailed to the address on file within a few minutes. If no email arrives within 15 minutes, check the spam folder or contact us for help.

We don't sell your personal information for money. Order details, addresses, and contact info are used to fulfill orders, run subscriptions, and provide support through our Customer Experience Team. Marketing data may be shared with advertising platforms like Meta and Google for ad personalization, which California, Quebec, and similar-law residents can opt out of via the footer link or by emailing hello@plastno.com with subject "Opt Out." Full detail on the Privacy Policy page.

Plastno accepts Visa, Mastercard, American Express, and Discover through Shopify Payments, plus Shop Pay, Apple Pay, and Google Pay at checkout. We don't accept PayPal. All payments process securely through Shopify Payments.

Plastno wholesale serves independent retailers stocking zero waste cleaning. The full catalog is available through Faire (faire.com) at 45-50% wholesale margin with a $100 minimum order. First wholesale orders include free returns within 60 days. Free shipping kicks in on orders over $500. For non-Faire arrangements, email wholesale@plastno.com.

Plastno runs an affiliate program for creators, editors, bloggers, and podcasters in the sustainability, parenting, eco-living, home, and zero waste niches. 10% commission on every sale, 30-day cookie window, monthly payouts through Shopify Collabs or Impact. No minimum follower count. We evaluate on audience fit and content quality. Apply on the Affiliate page.

Email press@plastno.com for press inquiries, founder interviews, and product samples. Our press kit, brand assets, and high-resolution product images for journalists, podcast hosts, and editorial partners are available on the Press page.

Email partner@plastno.com for partnership inquiries, including co-branded products, retail partnerships, sustainability initiatives, and corporate gifting. Our partner team responds within 2 business days. For affiliate partnerships specifically, apply through the Affiliate page instead.

Real people. Every email, return request, damage claim, and product question gets answered by a human on the Plastno Customer Experience Team, not a chatbot or AI auto-responder. We use AI internally for routine operations like ticket categorization, but no customer-facing message is automated. There's no chatbot on the website because we want every customer to talk with someone who can actually help. Responses come within 24 business hours.

For any product, order, billing, or sustainability question not covered above, contact our Customer Experience Team. We respond within 24 business hours, Monday through Friday. Email hello@plastno.com directly or use the contact form. Press: press@plastno.com. Partnerships: partner@plastno.com.